customer-retention

7 Easy Ways to Boost Customer Retention

The numbers don’t lie – B2B customer retention is essential to your company’s growth: A 5% increase in customer retention can increase profits by 25-95% (Bain & Company). Acquiring a new customer is anywhere from five to 25 times more … Read More

customer-rewards

What is a Customer Rewards Hub?

At VIP Crowd, our main goal is to help companies build stronger relationships with their customers, and turn their best customers into advocates. B2B businesses have been working hard to bring the customer-centric focus to life company-wide. This focus on … Read More

customer-advisory-board

How to Effectively Run a Customer Advisory Board

Companies have long been implementing customer advisory boards to help manage the strategic direction of their business. A customer advisory board is a chosen groups of customers that meet periodically to review industry trends, discuss mutual challenges and opportunities, and … Read More

company-success

Achieving Company Success Through Customer Success

Customer success isn’t just a buzzword. Customer success is a proactive strategy for anticipating the needs of your customers, and delivering exceptional products, services, and experiences – increasing the ROI of your partnership. B2B companies are implementing full customer success … Read More